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Thread: TFs Q/C problems archive (already damaged in the packaging)

  1. 4th August 2019, 10:37 AM #231
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    Borgeman
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    Thumbs down lol...

    I got MP-20+ in this shape out of the box. Very deliberate looking scratch marks on the wing, and a small abrasion on the inside corner of the other wing.
    Pretty pissed off, luckily its on the cheaper end of an MP figure.
    Will I have much luck if I email robotkingdom?
    Otherwise, what are the chances of finding a matching gloss white and then applying a new coat successfully?
    Link to a full resolution image here: https://i.imgur.com/NrllqYQ.jpg

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  2. 4th August 2019, 11:50 AM #232
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    Quote Originally Posted by Borgeman View Post
    Will I have much luck if I email robotkingdom?
    Absolutely. How did you pay? If PayPal, how did you fund the transaction?
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  3. 4th August 2019, 02:09 PM #233
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    Quote Originally Posted by jaydisc View Post
    Absolutely. How did you pay? If PayPal, how did you fund the transaction?
    Paypal, funded with a cc.
    I'll email RK and hopefully they come to the party so I don't have to resort to disputes etc.
    The little nick on the corner I would have put down to "shit happens" QC, but the scratches are a different story.
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  4. 5th August 2019, 11:32 AM #234
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    That's rough. Hope RK come to the party and sort it out for you.
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  5. 6th August 2019, 08:25 AM #235
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    That is rough, RK have been pretty good with customer care over the last few years I believe. can't hurt to give it a crack.
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  6. 8th August 2019, 02:32 PM #236
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    Looks like someone has been scratching spoiler wings ever since. My MP20 has smudged Lancia logo because of the scratch...
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  7. 12th August 2019, 11:42 AM #237
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    Wowee how did that got through?
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  8. 12th August 2019, 11:12 PM #238
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    An update:

    RK have offered to send me a replacement spoiler set in the mail, which I'm happy enough with. They provided me a pic so I could confirm what they had was correct.
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  9. 13th August 2019, 07:48 PM #239
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    Is it easy to fix?
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  10. 20th August 2019, 10:51 AM #240
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    Quote Originally Posted by Borgeman View Post
    An update:

    RK have offered to send me a replacement spoiler set in the mail, which I'm happy enough with. They provided me a pic so I could confirm what they had was correct.
    I know I'm late to the party here, but FWIW yeah RK are good with sending replacement parts. I had an SS-38 arrive with two of the same side panel and RK sent out a correct replacement with no hassle.
    So to anyone who ever has issues with figures don't hesitate to contact them. Glad your Wheeljack has been sorted.
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