Absolutely livid at the moment...
I found a pristine vintage MIB G1 Metroplex on Ebay US a few weeks ago. Paid a lot of money because the box was so nice (in addition to the figure being unused.) It turned up today, and some careless loser* had punctured a hole in the shipping box, which has gone through the Metroplex box and into the styrofoam.
Just sent the seller a message to find out what my options are. I'm not blaming him at all, he did pack it well - and much better than a lot of other sellers. Can't really protect against something stabbing through the box. And now I'm worried because I didn't see the hole until I had already cut the packing tape. Is it too much to expect the astronomical shipping charges we pay should entitle the goods to safe transit?
*this doesn't even begin to describe what I think of the person that did this, but I have t keep it clean.